Ok8 Privacy Policy – Your information is safe with us

1 What types of information do we collect?

Certain information is collected at ok8 to register accounts and deliver our services. This information is used solely to provide you with the best gaming experience. ok8 never collects unnecessary or excessive data.

We collect two types of information — what you provide directly, and what is gathered automatically through your browsing and gaming activity.

• Information provided during registration is stored directly on encrypted servers.
• Stored in a secure vault after KYC document verification.
• ok8 never stores full payment card numbers.

2 How is your information used?

Ok8 uses collected data only for specific purposes. We never use your information for unrelated activities. Each purpose is clearly outlined below.

• Account Management: To verify registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve issues and answer your questions.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor problem gaming behavior.
• Service improvement: To improve your gaming experience on the ok8 platform.
• Notifications & Offers: To send relevant promotions only with your consent.
• Legal Obligations: To meet the requirements of licensing authorities.

3 Who is your information shared with?

Ok8 never sells your personal information to third parties. In limited circumstances, certain data may be shared to operate our services, and strict confidentiality agreements are in place for every such case.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information needed to process a transaction.
• Game Providers: Software companies only receive the minimum data necessary to operate their games.
• Legal Authorities: Disclosure of information is mandatory upon court order or at the request of a licensing authority.
• Security Partners: Fraud detection services receive technical data only.

4 Security Measures

Ok8 uses industry-leading technology to protect your data. Our security team monitors systems around the clock to prevent any unauthorized access or data breaches.

In the event of a data breach, ok8 will make every effort to notify affected users within 72 hours and take immediate action.

5 Cookie Policy

Ok8 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. ok8 uses the following types of cookies.

• Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
• Functionality Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the platform are used most. Fully anonymized.
• Security Cookies: To detect fraudulent logins and suspicious activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6 Your Rights

Under ok8's privacy policy, you have several important rights. We believe you should have full control over your own data. Contact the ok8 support team to exercise any of the rights listed below.

• Right to Access: You can request to know what information ok8 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data after account closure, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.
• Data Portability: You can request your information in a structured, portable format.

7 Data Retention Period

Ok8 retains your data only for as long as it is needed. Information that is no longer required is deleted after a set period, though certain data must be kept longer due to legal obligations.

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Financial records are retained for a minimum of 5 years after account closure.
• KYC Documents: Retained for the period required under licensing regulations.
• Gaming Log: Up to 2 years for fraud prevention and dispute resolution.
• Marketing Data: You are removed from the marketing list as soon as you opt out.

8 Child Protection Policy

Ok8 is strictly for individuals aged 18 and above. We never knowingly collect information from minors. Age verification is mandatory at registration, and KYC verification is requested in cases of doubt.

If a minor is found to have registered on ok8, the account will be closed immediately and all associated data will be deleted.

9 Contact & Complaints

If you have any questions, concerns, or complaints about ok8's privacy policy, you can reach our dedicated privacy team. We take all concerns seriously and aim to respond promptly.

• Email: [email protected]
• Response time: up to 7 business days
• Website: ok8.cx

For any privacy-related requests, including your account username and registered number helps speed up the process.